For most of our products - we offer free shipping if the order is over €45 or the shipping address is in any European country except Iceland, but our free shipping offer may not apply to heavy, oversized or fragile thing.
If the shipping address is in Iceland, we need to charge at least €80 for shipping.
Shipping charges may apply if the shipping address is outside of Europe.
Some manufacturers also require a shipping surcharge that cannot be waived. Freight shipping is often required for certain items, especially those that are heavy, large or fragile such as lighting fixtures and furniture.
The manufacturer will determine the best shipping method to ensure your item is shipped as safely and efficiently as possible.
If you have any questions about delivery please contact us at [email protected]
We will ship the item to you within 45 days for most cases. Lead times are only estimates and stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesnt mean that the product is actually in stock. By the time of order placement, the item may be sold. Please do not schedule an electrician based on stock levels indicated on our site. Only when the item arrives, the electrician should be scheduled.
The products on this website only support delivery in EU countries (except Iceland). If you need to ship to other countries, please contact us for consultation: [email protected]
The order processing time (Only the order preparation. Not inculude the shipping time and deliver time): 7-14 working days. After we processed your order, we will prepare your order. Mostly, it takes 14 working days to prepare the order. Some lamps will need less preparing time. If you want to know the exact information, please enquire us with the lamp you want. After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.
Our warehouses. We will choose the fastest and best warehouse for you to deliver the goods according to the actual inventory situation. If you have any questions, please contact us for consultation: [email protected]
Mode of transport:
2.Hong Kong EMS: €35 per piece
3.DHL（EU Warehouse）(Only available for some specific products): €10 per piece
If you need specific courier services, please contact us: [email protected]
·Carrier: DHL (Czech Warehouse）
·Cost：10€ Per Piece
·Process Time：1-2 Days
1. 1-2 Days (Germany and the Czech Republic)
2. 3-7 Days (France, Netherlands, Belgium, Poland, Italy, Sweden, Austria, Spain)
3. 6-10 days (Other EU countries/Iceland)
·Corresponding products: Specified products (For details, please refer to SKU information of each product page)
·Please note that EU Warehouse does not apply to non-EU countries such as the UK and Switzerland, and countries outside the Europe
·Process Time: 1-2 Weeks
1. 2-5 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Netherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length of the parcel < 60 cm
2. 3-6 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Netherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length the parcel > 60 cm
3. 5-8 Weeks: Slovenia, the Czech Republic, Slovakia, Iceland… Other non-European countries - All products
4. Note: Flexible delivery times. (Depending on flight information for the order time)
Hong Kong EMS:
·Cost: 35€ per piece
·Process Time: 1-2 Weeks
·Shipping Time: 1-2 Weeks (Most countries)
·Corresponding Products: All products
·Note: More stable delivery times. Tariff-free
·Process Time: 1 Week
·Shipping Time: 7-14 days (Most countries)
·Corresponding Products: Reserved for products with a small size such as Bellhop table lamp, Poldina pro table lamp, Digit LED Reading light…
2097 Fast Shipping:
·Process Time: 1 Week
·Shipping Time: 5-12 days (Most countries)
·Corresponding Products: Reserved for 2097 chandelier
·Cost: 100€ per piece at least
·Process Time: 1 Week
·Shipping Time: 7-12 days (Most countries)
·For a faster shipping, please contact the customer service team.
Please note: The information in the table is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
Compensation for late delivery:
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
We are responsible for 20% of any customs charges or brokerage fees if the destination is in EU countries. If you are not sure about it, please contact us at [email protected].
If your parcel has been shipped and is returned because you cancel the order or do not receive the parcel for personal reasons, we will charge 50% of the amount of your order (not exceeding €150) to cover the loss of shipping fee.
If the product cannot be returned to the sender ( for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.
Incorrect item received
All shipments with items that were received incorrectly or in error have to be reported to us within one week after delivery was made. We have to get notified by email if the item is no matching your order. We are unable to accept any claims after one week of delivery of the goods. In the event of the delivery of an incorrect item, simiglighting.eu shall reserve the right to provide the correct product within a period of up to 8 weeks after delivery of the incorrect item. Simiglighting.eu will pay for all shipping cost to provide a pickup the new product. If the client does not want an exchange, the order will be treated as a return and restock fees will apply of up to 35%.
How soon can I get my order?
· You can check the date you placed the order and refer to the table above
· You can also track your order. For details, please see “How to track my order?”.
· Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.
How to track my order?
· You will receive an e-mail containing a tracking number once your order shipped.
· Click this link https://www.17track.net/en and then enter the tracking number.
· You can also contact our customer service team [email protected] for the latest logistics information.
How can I choose oversea warehouse shipment?
· First, you need to confirm whether the item is in stock for oversea warehouse. Please note that for the same product, its stock varies with different SKU. For details, please refer to the product page.
· Please click “EU Warehouse” on the checkout page and then pay the shipping fee (10 € per piece). Please note that for some products with a big size, the shipping fee may be: 30 € per piece.
Do you ship to my country?
· We ship to most countries. If you are not sure whether we ship to your country, contact us at [email protected]
· Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding.
Will I be responsible for customs duties? If so, how much do they cost?
· The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.
· If you do, we will be responsible for 20% of this amount.
· In the most cases, the amount for customs duties: 0-20 € per piece.
Why the tracking information for my order hasn’t been updated for a while?
· Due to the global COVID-19 pandemic, the speed of logistics and transportation has slowed down, and there will be delay in transport. We will do our very best to process orders and deliver goods for you in the fastest and best way.