FAQ

Frequently Asked Questions

About Product

1. Can the lamp dimmable?

(1) If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.

(2) For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. 

We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.

2. Can I have a longer cable? 

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

About Order

1. Do you ship to my country?

We ship worldwide to over 180 countries. You can select your shipping destination at the cart page of our website. If you are not sure about it, do not hesitate to contact us at [email protected]

2. What payment methods does Simig Lighting accept?

Credit Card Payment, PayPal,  IDeal...

3. Can I change or cancel my order?

Of course you can! We support cancellation without reason within two days of placing an order. If you would like to change or cancel your order, please inform us by email as soon as possible.

>>Please see our Return & Refund Policy for more details.

About Logistics

1. When will the item be shipped?

Mostly, we will arrange shipment within 14 working days after receiving your order. If there are special circumstances, we will notify you by email.

2. When will I receive the item?

We offer a wide range of shipping methods. They vary in processing times and shipping times. 

>>Please see our Shipping Policy for more details.

Please note: Due to the global COVID-19 pandemic, delivery delays may occur with some of our suppliers and carriers.

3. What shipping methods do you offer?

EMS, DHL, 4PX, UPS and FedEX. We have a wide range of shipping methods with different delivery time.

4. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking code.

Enter the tracking code at this website: https://www.17track.net/en/.

You can also contact us at [email protected] for the latest logistics information.

About Customs

1. Are duties included in the order total?

We are sorry, but our lamps are sold excluding VAT, import taxes and/or duties.

According to feedback from our customers in recent years, the possibility of tariffs may exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

If there is additional custom costs, we are willing to be responsible for 20% of this amount.

In the most cases, the amount for customs duties: 0-20€ per piece.

2. Do you help me on import procedures?

Of course, you can contact us by email if you need any information or help during this process.

However, we sincerely advise you to contact the local post office or customs, as they will be aware of further information regarding customs clearance.

About Return & Exchange

1. If I don't like the item, can I return it and get a refund?

Yes, you can apply for a return within 30 days of the receipt of the item, on any item that has not been used, in its original box and in resalable condition (excluding customized products, bulbs, three same items or more).

>>Please see our Return & Refund Policy for more details.

2. What if I receive a damaged item?

In case you have received a damaged item, please email us at [email protected] within 48 hours of delivery and attach clear pictures of the damage.

Broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide a new replacement for glass or shades at no additional charge. 

If you do not accept the exchange and want to return the item, the order will be treated as a return. Please arrange the shipment of return and this shipping costs is borne by you. Once confirmed by us, you will receive a refund (not including express shipping charges).

3. What if I receive a wrong item?

In case you have received a wrong item, please email us at [email protected] within 7 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

4. When will I receive the refund? Where is the refund back?

After receiving your return, we will send you an email within 2 days to confirm the refund. Refunds will be returned to your credit card or original payment account. The processing time of Credit card is 3-5 days and PayPal  2-3 days.

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