Refund policy

Order modification

You can change your order information (such as colors, dimensions, shipping address, telephone number) within 48 hours.

If your order has been shipped, it cannot be modified.

Order cancellation

You can cancel your order free of charge within 48 hours.

If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

Returns

If you wish to return an article purchased on our website, you have 30 days, from the date the order was received, to proceed with the return process. Return shipping costs shall be borne by you. This amount will be deducted from the refund of your(s) item(s).

Please note that the article should be in its original condition to be returned: unused, in their original packaging and with complete accessories.

You have 7 days, from the date of receiving return approval, to send off the item you wish to return.

Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.

Please note that the right to return products does not apply to:

(1) Customized products which are ordered from the manufacturer according to the customer’s wishes. (except manufacturer defects)

(2) All accessories, such as light bulbs.

(3) We will not accept returns, cancellations or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need. For any questions, please contact us at [email protected] and we will get back to you as soon as possible.

(4) Shipping costs: Please note that the shipping costs paid for "EU Warehouse" and "Hong Kong EMS" are not refundable. If your order is returned and refunded, this additional shipping cost will not be refunded.

Please note: The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.

How to initiate a return?

(1) Send an email where a description of the return reason and of the item you wish to return should be included, to [email protected]

(2) We will check your email.

(3) Once your return application approved, you will receive an email of return approval.

(4) If everything is ready, you have 7 days, from the date of receiving return approval, to send off the item you wish to return. The shipping fee will be paid by you.

(5) Please tell us by email the tracking number and the tracking URL after sending off the item you wish to return.

(6) Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.

Refunds (if applicable)

We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.

The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)

The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

Any shipping fees paid are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged during transportation.

If you need to exchange it for the same item, send us an email at [email protected] And we will give you the solution. 

Damaged Goods

Any product that is received damaged or arrived with a missing part must be reported before installation and within 48 hours of receipt.

Please hold on to all packaging materials and wait until an inspection has been done by the shipper.

Please inspect all boxes for damages and tell the courier to make remarks on the delivery note if such damage is visible.

Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge.

If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return shipment and charge restocking fees of up to 35%. We also preserve the right to deduct all outbound shipping from the refund.

Refuse shipments

If your parcel has been shipped and is returned because you cancel the order or do not receive the parcel for personal reasons, we will charge 50% of the amount of your order (not exceeding €150) to cover the loss of shipping fee.

Receive incorrect item 

All shipments with items that were received incorrectly or in error have to be reported to us within one week since receipt of the item.

We have to get notified by email if the item is no matching your order.

In the event of the delivery of an incorrect item, simiglighting.eu shall reserve the right to provide the correct product within a period of up to 8 weeks after receiving your email.

We will pay for all shipping cost for returning the incorrect item and providing the correct product. If you do not want an exchange, the order will be treated as a return and restocking fees will be charged up to 35%.

Warranty

All products are covered by a 2-year warranty since the day the item is delivered.

If you have any questions about returns and refunds policy, please contact us via [email protected]

If you encounter any problems during shopping on our website, please contact us at [email protected] for a solution. Open a dispute (such as PayPal Dispute) will not be helpful to speed up problem solving.

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