Crystal Pendant Light with Wood and Metal Details

Delivery countries

Free Shipping applies with no minimum order value to destinations other than Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii.

Shipping to Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii costs €100 per item. Check the shipping option and charge shown at checkout before placing your order.

If you have any delivery problem, please contact us at [email protected]

Delivery time = processing time (order preparation) + shipping time

Order preparation

Once your order information is received, we will process the order:

(1)Check the stock.

(2)Confirm whether the item in your order needs to be customized.

(3)Check your shipping address.

(4)Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5)If everything is ready, your order will be shipped from our warehouse.

• Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
• Once your order is shipped, we will send you an e-mail containing a tracking number and query website.

Method of shipping

1. Free Shipping: €0, with no minimum order value, to destinations other than Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii.

2. Fast Shipping (UPS/DHL Express/Fedex): 5-7 Days. Available to Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii at €100 per item.

If you need specific courier services, please contact us: [email protected]

Delivery Time

1. Free Shipping

Carrier: EMS/DPD

Cost: Free

Processing Time: 1-2 Weeks

Shipping Time:

• 1-2 Weeks: DPD - Most normal size and weight products.
• 2-4 Weeks: EMS - Big size but light products.

Delivery area: All destinations other than Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii. Remote destinations may require more time.

Note: Fluctuating delivery times depending on flight information for the order time.

2. Fast Shipping: available to Norway, Iceland, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii.

Carrier: UPS/DHL Express/Fedex

Cost: €100 per piece

Process Time: 1-2 Weeks

Shipping Time: 5-7 days

Carrier Availability by Destination:

Norway, Iceland, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii: UPS / DHL Express / FedEx, according to the shipping option available for your destination.

How to track my order?

• You will receive an e-mail containing a tracking number once your order is shipped.
• Click this link: https://www.17track.net/en/and then enter the tracking number.
• You can also contact our customer service team at [email protected] for the latest logistics information.

Compensation for overdue delivery

If the goods are not delivered on time, we are very sorry for your delayed receipt of the goods, and we will provide you with 10% of the order price of the goods delayed compensation. We will do our best to ensure that the goods arrive on time.

Cancel orders

We support canceling orders without reason within 24 hours since you placed the order. If your order has already been shipped, your orders cannot be canceled. As for the forcible cancellation of the order, you need to pay a shipping fee for this order.

Tariff

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties: 0-20 € per piece. If you are not sure about it, please contact us at [email protected]

Refused shipments

Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

If you have any problem during the shopping process, please contact us at [email protected]