Contact Us

How can we help?

Use the contact form to send a product or order question.

Product questions

Include the product name or link, the size or option you are considering, and any measurements or installation details you would like to confirm.

Order questions

Include your order number and a short description of your question. Do not include payment card details.

[email protected]

Monday–Friday, 09:00–18:00 (GMT+8).

Contact details

Email

[email protected]

Email us directly, or use the contact form below.

Go to the form

Customer service hours

Monday–Friday
09:00–18:00 (GMT+8)

Please note the time zone when planning your message.

Keep the item close at hand

Copy the product link before you contact us so we can identify the item and option you mean.

Explore Lighting

Send us a message

Ask about an item, share the dimensions you are working with, or include your order number for an existing purchase.

Here to help you choose

Let us look at the details

A product link and a few useful details help make your question clear.

Desk lamp and blank reference card on a pale work surface

A useful starting point

Tell us what you are considering and what you would like to know. Keep payment card information out of your message.

Vase rim, base and surface details shown in close view

A few details go a long way

Before you send your question

About a product

Include the product link, the option or finish you are considering and the detail you want to check. For questions about fit, include your measurements.

About an existing order

About delivery

Installation or compatibility